Frequently asked questions (FAQ’s)

1.- is it necessary to make a deposit to validate a reservation?

A: The logistics for the preparations of any tour involves time, work and sometimes money for our staff, so it is necessary to make the deposit either via paypal (with any credit or debit card), deposit at any OXXO to the number of card 4766 8403 1939 7092 and send a photo of your deposit slip by whatts app to the number 98311731519, or in cash.

2.- Where and when do I pay the difference for my tour?

A: The payment of the difference is made just before taking the tour at the agreed place, this information is sent once your deposit is made, through your e-mail provided in the filling form.

3.- Can I change the date of my tour once the deposit has been made?

A: To validate a change in the date of a tour, it is necessary to notify via email to info@chetumaltours.com 3 days in advance or by phone 9831173519, as long as we have availability of the tour on the indicated day.

4.- How many days in advance is it advisable to make a reservation?

A: We recommend making your reservation at least 3 days in advance, but in some exceptional cases we can close a deal up to a day before.

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