Return Policy

  • The total deposit or full payment of any tour will be returned in the event that Chetumaltours.com cannot, either for meteorological, mechanical or any other reasons that exceed our logistics operation, start the tour in the agreed time and manner (taking a margin of up to 45 minutes maximum in case of delay by the company chetumaltours.com), if this implies an obligation to take the tour for free at a later time and date.
  • It is the responsibility of the contractors of the service of any of the tours offered here, any accident that happens inside or outside our boats during the tour, due to the consumption of alcoholic beverages.
  • The contractor of any of our services agrees to follow the precautionary instructions provided by Chetumaltours.com staff or guides before or during the tour.
  • It is the responsibility of the contracting party (s) of any of our services to check and take care of the integrity of their belongings during and before the end of the tour, NOTE: Although we have professional staff and proven honesty, it often happens that things are lost on the boat due to Some carelessness in the sea or because of the wind (NO CLAIMS ARE ACCEPTED 15 MIN. AFTER THE TOUR IS ENDED).
  • Cancellation and / or return policy (Except Transfers and Banco Chinchorro) the total of your deposit will be returned always and the client or contractor of the service account, notify via email to info@chetumaltours.com or text message or WhatsApp at 9831173519, with 24 hours in advance, if the cancellation with notice (by the aforementioned means) is made during the 24 hours stipulated in the eVoucher, Chetumaltours.com undertakes to give a voucher for the amount deposited, so that the client can make use of This voucher is valid for one year taking as a reference the date and time of the eVouche, in case of no show or not notify Chetumaltours.com will keep the total deposit, to cover operating expenses and preparation of the tour in question.
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